AI Voice Agents. Custom Automation Solutions.
OUR MISSION
More progress at work.
Plenty of room for life outside of it.
That's the point of better technology.
THE HATBACK VOICE PLATFORM
AI Phone Agents for Support, Sales, and Follow-Up
Configure BREAKAWAY around your team’s process. Capture call details, route conversations, and trigger agreed actions in connected systems.
Try a live callExplore Voice Capabilities
Select a capability to explore the example
Get the details before the handoff.
Capture who is calling, what they need, and how to reach them. The information stays with the request so the next person has the context.
Guided troubleshooting available for approved support workflows.
Try a conversation or explore the platform
Collect the issue.
Create the support record.
Collect the issue, contact information, equipment details, and urgency while the caller explains what happened.
Guided troubleshooting can be added for approved support workflows.
Support workspaceJDONE REQUEST, FROM CALL TO HANDOFF
From the First Call
to the Next Step
Illustrative scenario: an employee calls about account access.
- 01Capture the request.
BREAKAWAY collects the caller’s contact details, the issue, and its urgency.
- 02Coordinate support.
The agent transfers the call to the right person on your team and records the outcome.
- 03Document the handoff.
In this example, a summary and ServiceNow incident carry the details into the support workflow.
- 04Keep the team informed.
The notification and call record show what happened and what needs attention.
If the transfer does not connect
The agent can record a callback request for the team. That request is visible in the support record; it does not automatically place a callback.
Your support team handles the issue after handoff. Guided troubleshooting can be added for approved categories.
Deployment & IntegrationsCurrent capabilities, access, retention, and who handles what
Connect the systems you use.
Connect tools such as Salesforce, Slack, Gmail, and Microsoft Teams. Update customer records, share call summaries, and prepare follow-ups. We configure each connection around your workflow, available API access, and approved permissions.
Define access and retention.
Configure authenticated access, application roles, and recording and transcript retention for the deployment. We review requirements with your technical team.
HatBack Hosted
HatBack hosts and operates your system in its commercial AWS environment, from deployment through ongoing monitoring and maintenance. Integration access, workflow requirements, and support scope are established with your team before launch.
CUSTOM AUTOMATION & AI SOLUTIONS
Build the System Your Business Actually Needs.
Custom software and AI that connect your systems, organize your data, and take manual work off your team.
Explore what we can build.
Illustrative examples. Built around your processes. Hosted and managed by HatBack on AWS.
CUSTOM AUTOMATION / HOW WE WORK
Built with Your Team.
Supported by Ours.
Define
Your team shares the process and systems involved. Together, we agree on scope, costs, and what a successful result looks like.
Build
HatBack builds and integrates the system. Your team helps test everyday requests, exceptions, and human handoffs.
Deploy
Launch in a secure AWS environment, hosted and managed by HatBack, with access and responsibilities agreed before deployment.
Operate
HatBack monitors performance, investigates issues, and tests agreed improvements before release.
Custom Systems: Setup, Pilot & Ongoing Service
Setup includes a paid 90-day pilot. Before work starts, we agree on the workflow, integrations, success criteria, and costs for setup and ongoing service.
Your team uses the system during the pilot so we can evaluate it against those goals. The pilot ends after 90 days unless you choose to continue with a subscription.
If you continue, HatBack hosts and maintains the system, monitors performance, and handles support and changes within the agreed scope.
CLIENT STORY / LARGE GOVCON
A Voice Agent That Works Beyond the Cloud.
For a large government contractor, HatBack built a voice agent for support intake and triage, with call recording, transcription, and ServiceNow integration. Built for AWS GovCloud or offline operation on private servers.
Intake & Triage
Capture the caller’s request and the details needed to assess it. Give the support team context for the next step.
Recordings, Transcripts & ServiceNow
Keep a record of the conversation and connect captured information to the support workflow through ServiceNow. Give teams a way to review what was said and what needs attention.
Cloud & Offline Deployment
The project supports deployment in AWS GovCloud or offline operation on private servers.
TALK TO HATBACK
What is your team
still doing manually?
Request a live 
demo or talk through a custom system. We’ll review the workflow, the systems involved, and whether HatBack is a fit.